Systems

Primary Care is what we do – it is our core function and doing other things will not let us off the hook if we fail to provide Primary Care to our patients.Primary Care is that care which can be provided by a Doctor (along with their support team) to their own patients. This stops … Read more

It is trendy to talk about moving away from “old fashioned” GP receptionists towards call centres or even computerised phone systems and apps. Economies of scale and the efficiencies of not having staff idle between calls seem to support this industrialisation of Primary Care. 24-hour call centres promise better access and allow staff to be … Read more