Are you running (or do you want to run) a GP Practice?

It seems like lots of people know how to “fix” General Practice They know that units of 5-10k customers are inefficient and should be merged They know that uniformity and standardisation are the key to providing quality They know that big businesses are better than small businesses because they can afford better everything They know … Read more

Do We Really Need GP Receptionists?

It is trendy to talk about moving away from “old fashioned” GP receptionists towards call centres or even computerised phone systems and apps. Economies of scale and the efficiencies of not having staff idle between calls seem to support this industrialisation of Primary Care. 24-hour call centres promise better access and allow staff to be … Read more